Students are required to analyse a workplace conflict

Introduction

Conflict Resolving

Name

Institutional Affiliation

Date

Introduction

qConflicts refer to the disagreements between parties.

qConflicts can also be defined as quarrels.

qConflicts are caused by the differences amongst people.

qConflicts are common in the current society (Ivanov, 2019).

qOrganization should however develop the best strategies to solve conflicts.

qConflicts, if not solved in an organization have a negative impact.

Description of the Conflict

qConflict in the case study is caused by the difference in the idea.

qIn this case, D is okay with the idea of the existing and the outdated website.

qPerson A however have a newer and a better idea of the website.

qPerson D however disagrees with the introduction of the new idea of person A.

qThis leads to conflict in the organization.

qOrganization should therefore apply the best strategy in solving this conflict.

Causes of Conflicts

qConflicts are caused by differences amongst people.

qAs explained in the conflict theory, it is caused by differences in attitudes.

qAlso, differences in ideas.

qBesides, differences in roles (Hann, Nash & Heery, 2019) .

qAlso, political differences is another cause of conflicts.

qDifferences in culture.

Continuation

qBesides, conflicts are also caused because of the generational differences.

qLack of communication is another source of conflicts since individuals cannot agree on a given issue.

qDifference in working experience is another cause of the conflict.

qAlso, lack of information is another cause of the conflict amongst people.

qAnother source of conflicts is difference in religion.

qFrom the conflicts perspective theory, conflicts are caused by differences that arises amongst people.

Strategies to Resolve Conflicts

qThere are various methods that can be applied in solving of the conflicts in organizations.

qAvoiding strategy where one ignores the cause of the conflict.

qAccommodating strategy where one party meet the interest of the other party.

qCompromising strategy where both parties involved solve the conflict partly.

qCompeting strategy where the parties involved solves the conflicts at the expense of others.

qCollaborating strategy where the needs of all the parties are met accordingly.

Continuation

qBesides, there are strategies that can be applied in resolving of conflicts such as listening carefully to the other party.

qAlso, finding the best agreement (Daris, 2020).

qIn addition, finding of time to resolve conflict is another strategy that can be applied in resolving of conflicts.

qForgiving can also, be applied in resolving conflict.

qEmbracing of the conflict by solving it.

qAlso, asking for guidance is another strategy that can resolve conflict.

Alternative Strategies to Resolve Conflicts

qNegotiation strategy where both parties reach to one agreement.

qIt involves making of the discussions by the parties involved.

qMediation where a neutral person applies (Bercovitch, 2019).

qThe mediator facilitates communication and helps the parties to come to an agreement.

qArbitration can also be applied where the third party makes decision.

qThe arbitrator listens to both parties and makes the final decision.

Preferred Course of Action

qThe preferred course of action is the two parties to negotiate.

qThis is because it will lead to the satisfaction of the two parties.

qAlso, the parties will make decision on the best agreements to follow.

qAlso, the parties will be in position to work together for the organization.

qBesides, negotiation strategy will enhance equality of the parties involved in the conflict.

qNegotiation strategy will also make the parties feel that they are important in the organization.

Steps of Implementing Negotiation Strategy

qThere are various steps that are involved in negotiation process such as preparing and planning for the process.

qThe second step involves defining of the rules that are to be followed.

qThirdly, clarifying and justifying of the rules that are made (Caldwell, 2018).

qFourthly, making of bargains and solving of the problem.

qThere is closure of the negotiation process.

qLastly, implementation of the agreement made.

Tips and Strategies for Managing Conflicts

qBeing calm when resolving conflicts.

qMaking analysis of the conflict.

qEffective listening of the parties involved in conflicts.

qUse of neutral language in resolving conflicts (Potterton, 2018).

qAlways aiming to separate individual from the causes of conflicts.

qAccepting of the conflicts and adopting the best strategy to resolve them.

References

qBercovitch, J. (2019). Social conflicts and third parties: Strategies of conflict resolution. Routledge.

qCaldwell, P. H. (2018). Tips for managing treatment‐resistant enuresis. Journal of paediatrics and child health, 54(10), 1060-1064.

qDaris_, L. (2020). Priority strategies for conflict. AACL. Bioflux, 13(2), 496.

qHann, D., Nash, D., & Heery, E. (2019). Workplace conflict resolution in Wales: The unexpected prevalence of alternative dispute resolution. Economic and Industrial Democracy, 40(3), 776-802.

qIvanov, I. (2019, May). STRATEGIES AND TOOLS FOR HYBRID CONFLICTS RESOLUTION IN XXI CENTURY. In Proceedings of the International Scientific Conference” Social Changes in the Global World” (Vol. 2, No. 5, pp. 685-705).

qPotterton, D. (2018). Managing conflict through workplace civility. Industrial Management, 1, 21-24.q