Introduction

Problem Solving Process

Problem solving process is the important consideration of the management to reduce or address any conflict between employees or employees and management of an organization. The problem solving process helps the managers to make effective decisions through understanding the main facts and resolving the issues occurred within the organizations (Hicks, 2021). Therefore, the problem solving process can be discussed as below:

Step 1: Defining the Problem
The first stage of the problems solving process is defining the problem in which the problem is discovered first and its duration. The relevant information is also gathered about the problem to know its main cause and take action based on the data (Hicks, 2021).

Step 2: Clarifying the Problem
The second step of problem solving process is problem clarification in which data helps to understand the problem and priority is given to resolve it at this stage. The additional resources are also considered for appropriate problem clarification and discuss with leader.

Step 3: Defining Goals
In third step, defining goals based on the problem is considered for future state and accomplish the problem when possible within desired timeline.

Step 4: Root Cause Identification of the Problem
In this step, the management or intermediary focuses towards the identification of possible root cause of the problem. After that, manager prioritizes the possible root causes of the problem using data or information to validate root cause (Hicks, 2021).

Step 5: Development of Action Plan
In the problem solving process, development of action plan is considered in the fifth stage through generating a list of actions. In this step, the actions help to address the root cause of the problem and prevent it effectively (Hicks, 2021). At the same time, the action plan also considers a timeline to ensure implementation of effective actions.

Step 6: Execution of Action Plan
In this step, the action plan is executed or implemented effectively and efficiently to address the root cause of the problem in the problem solving process. The verification of the actions is also conducted to ensure its completion.

Step 7: Evaluation of Results and Continuous Improvement
In seventh step of the problem solving process, results are evaluated through monitoring and collecting data to meet the defined goals. In this step, the unforeseen consequences are also tried to identify in the case of possibility. After resolving problems, activities are removed that contain the problem (Hicks, 2021). At this stage, additionally opportunities are also looked to implement solution and ensure that the problem will not come again.

Use of Information System to Help Coca-Cola

The information system is the most important aspect of any organization to increase efficiency in the communication process in the employees’ management and business operations. Information system also helps not only sharing the information continuously or deal the products or services, but also useful for innovation in the company. Further, the employees of the organization on management process can use information system to accomplish their tasks successfully and helps to achieve strategic goals of the company (Galliers & Leidner, 2014). The use of information systems help to make a foundation to share information from one department to others internally and externally in the market, as well as from other branches of the organization.
In the case of Coca-Cola, the use of Information system can help this company in making a connection between information sharing in the business process and productivity. Additionally, the information system can be used to help Coca-Cola in marketing and sales and collection of essential data for the purpose of strategic planning and integration of the benefits of the organization (Galliers & Leidner, 2014). The Coca-Cola can use the IS effectively to run every activity smoothly with proper management system in every aspect of the business through analysis and according to the needs of the organization. The use of IS in the Coca-Cola Company can also help to develop innovative marketing strategy and product to fulfill demand of the customers.

The information system is also helpful to Coca Cola in achieving efficiency in the transaction processing system, customer relationship system, and business intelligence system. In most of the situation, Coca Cola can take IS advantage in data collection, storage of the data, and processing, as well as outputting the functionalities based on the data (Galliers & Leidner, 2014). The core business operations of Coca Cola can be possible when using IS because it may bring an effective change as potential growth in the competitive market through increasing marketing and sales of the products.

The customer activities are accumulated and tracked effectively using IS in the company because it can also help to know the purchasing trends of the customers, product defects, and the customer inquiries. The IS usually allows customers to interact with the company easily for their queries and services or feedback of the products (Zwass, 2021). The use of information system is also helpful to the Coca Cola Company to interact with the business partners and conduct the business process and effectively with developing creative ideas for the products.

The IS can also help Coca Cola as increasing capabilities to identify the complexity in business problem and analyze the market data in case of several operational needs of the company. IS system is also useful to the company to focus towards decision-making purposes related to the businesses as predicting future sales patterns and summarizing the present costs of the products with a valuable forecast of the future sales revenues (Zwass, 2021). The Coca Cola can use the IS in knowledge management system as organizing and providing or sharing the knowledge with the individuals or employees within the organization.

The Coca Cola can use the IS to change the overall structure of the organization and control activities of the administrative system with regulating or sharing essential information at the right time. In order to take a competitive advantage in the market through influencing customers’ needs and interests more than competitors, the IS can be used in the marketing and promotion of the products (Singh & Kau, 2012). Further, the purpose of managing and supporting everyday managerial decisions successfully, IS can be used in Coca Cola because it can create a base of business operations.

Moreover, in networks of supply of the products of the company can be managed through effectively use of IS in the market. The IS can optimize the supply chain networks of the company through collaboration with multiple partners in the external operating environment at different places. In order to know and better understand the current trend of the market, the use of IS in the business process can provide opportunity as become up-to-date in the market towards customer needs and changing tastes (Singh & Kau, 2012). Additionally, Coca Cola can also use the IS in controlling the costs in business process and manage growth in competitive market place.

At the same time, the use of IS to help Coca Cola can assure making right decision and supporting its strategies through compiling respective information collected in the market as raw data, and documents it to increase personal knowledge of the top level executives. The use of information system of the company can assist in avoiding errors in data analysis and unfavorable outcomes in the business operations through identifying any misinformation related to sales and demand of the products (Al-Mamary, Shamsuddin & Aziati, 2014).

References

Al-Mamary, Y.H., Shamsuddin, A. & Aziati, N. (2014). The Role of Different Types of Information Systems In Business Organizations: A Review. Retrieved from: https://www.researchgate.net/publication/264556488_The_Role_of_Different_Types_of_Information_Systems_In_Business_Organizations_A_Review
Galliers, R. & Leidner, D. (2014). Strategic Information Management: Challenges and Strategies in Managing Information Systems. USA: Routledge.
Hicks, T. (2021). Seven Steps for Effective Problem Solving in the Workplace. Retrieved from: https://www.mediate.com/articles/thicks.cfm
Singh, K. & Kau, B. (2012). Role of Management Information System in Business: Opportunities and Challenges. GIAN JYOTI E-JOURNAL, 1(2), 1-10. https://www.gjimt.ac.in/web/wp-content/uploads/2017/10/N111.pdf
Zwass, V. (2021). Information system. Retrieved from: https://www.britannica.com/topic/information-system/Information-systems-audit