Introduction

Management is a process of maintaining, processing and organising the resources of an organisation while maintaining and balancing the communication and delegation of work from the factory level workers to executive-level employees. There are various types of management. Quality management, marketing management, operational management, human resource management and many more. In this current assignment, the discussion will be on various management techniques that can help in improving quality, performances and the services of an organisation. Along with that, the assignment will also discuss various tools, techniques and strategies as well to improve the performance, business operations and resources as well.

Discussion

LO2: Quality Management and its Techniques to Improve Operations

Quality management is a process of supervising all the processes and activities and tasks that need to be maintained in order to provide excellence of services. In some research, it was clearly stated that quality management helps in increasing the sustainability of an organisation by fostering green innovation (Li et al., 2018).

Here are some techniques that can improve quality management.

Modern Quality Management System– It is a business and manufacturing practice that helps in improving customer satisfaction and helps in managing the needs and demands of the stakeholders of the company.

Consolidated Quality Control Data– Consolidated, cross-checked and authentic data helped in spotting quality trends of the organisation or the products and also it helps in identifying the high-risk areas as well.

Visible Supply Chain– Visibility of the supply chain performance helps in gaining insights and that can help in taking actions accordingly. Also, it will help in improving quality, assurance and sustainability.

LO3: Appropriate Facilities to Provide Efficient Services

Identifying Inefficient Processes– Before making any changes one must identify the inefficient process and can try to omit that process.

Consolidating the Suppliers– Consolidation of suppliers can help in improving the quality of the products and services and also helps in mitigating the risk factors as well. Cooperation among the various workers in the same supply chain can help in improving efficiency (Rabe, Klueter & Wuttke, 2018).

Educating the Workforce– Educating the workforce by providing training and workshops for development can help in improving productivity and this will improve efficiency as well.

Establishing Clear Expectations from Supply Chain– Without doing any miscommunication it is healthy to maintain proper communication about the needs and requirements of the organisation with the supply chain base can help in improving the quality.

Sourcing Locally– Before investing in foreign resou7rce or hiring people globally one can search the local market. Local people have more enthusiasm and can help in improving the channels of the business and it will help in improving the procurement and services and quality as well.

LO4: Performance Management and Measures for Operational Performance

Performance management is basically a management tool used in the corporate sector that helps the managers to supervise, evaluate and monitor the works of the employees and it helps in establishing an environment that promotes maximum performance. Performance management involves corporate, team and departmental objectives (Schleicher et al., 2018).

Here are some measures through which operational performance can be measured. Those are-

Key Performance Indicators– KPI is an instrument that helps the company to determine the right or wrong path they are walking on and how much they need to improve to manage the desired performance.

Balance Scorecard– This operational measurement tool helps in understanding the strategic objectives of the business and helps in understanding the alignment of the performance while reaching those objectives.

Benchmarking– Many companies use benchmarking techniques to compare their business or operational performance. This system helps in understanding the position of the organisation and also it helps in understanding the context of the business process, workforce culture, pay structure, job satisfaction and many more.

LO5: Capacity Management and Techniques for Resource Planning

Capacity management can be referred to a situation or process through which a business ensure that their services or products will reach their maximum potential activities and it will help in maximizing the production output as well. Capacity management can be merged with the invention to receive maximum potentiality (Linhares & Machado, 2020).

Here are some techniques that can help in resource planning.

For any type of difficulties or any situation, one can actually need to see the resources status, task status and for that many companies use Gantt chart and that helps in seeing the progress that has been made in past years and days. Along with that, many companies also use the Kanban board and Gantt chart together to get a more efficient idea about the tasks and resources. Along with these techniques the company can also use estimation techniques and resource levelling as well.

LO6: Supply Chain Management, Inventory Management and Materials Management

These three are different management systems and each is related to a different department. Supply chain management is a process that helps in supplying raw materials and helps in processing the raw materials to the final product. Inventory management refers to the process of ordering, stocking, restocking, using and selling the inventory of the company. Materials management is basically a core function of supply chain management and it helps in managing the materials especially the raw materials that are getting supplied by the suppliers. Demand-driven management techniques get followed by many companies and they combine materials management and supply chain management as well. Also, the companies with demand-driven management tend to modify the MRP price and it helps them in satisfying customers as well (Miclo et al., 2019).

Conclusion

In conclusion, it can be said that the assignments helped in clearing various concepts about the management of quality, materials, supply chain and inventory. Along with that, the assignment also helped in understanding various techniques and measuring tools that can be used for improving the management system of an organisation. Along with that, the assignment helped in analysing the measuring tools that can improve the services and products of an organisation and also described the relationship and combination between various management procedures. Overall, the assignment actually helped in clearing the concepts and relationships between the various departments’ management systems.

References

Journals

Li, D., Zhao, Y., Zhang, L., Chen, X., & Cao, C. (2018). Impact of quality management on green innovation. Journal of cleaner production, 170, 462-470. Retrieved from: http://translateyar.ir/wp-content/uploads/2018/12/10.1016_j.jclepro.2017.09.158.pdf

Schleicher, D. J., Baumann, H. M., Sullivan, D. W., Levy, P. E., Hargrove, D. C., & Barros-Rivera, B. A. (2018). Putting the system into performance management systems: A review and agenda for performance management research. Journal of Management, 44(6), 2209-2245. Retrieved from: https://www.researchgate.net/profile/Paul-Levy-3/publication/323040479_Putting_the_System_Into_Performance_Management_Systems_A_Review_and_Agenda_for_Performance_Management_Research/links/6106c0661ca20f6f86f11911/Putting-the-System-Into-Performance-Management-Systems-A-Review-and-Agenda-for-Performance-Management-Research.pdf

Miclo, R., Lauras, M., Fontanili, F., Lamothe, J., & Melnyk, S. A. (2019). Demand Driven MRP: assessment of a new approach to materials management. International Journal of Production Research, 57(1), 166-181. Retrieved from: https://doi.org/10.1080/00207543.2018.1464230

Rabe, M., Klueter, A., & Wuttke, A. (2018, December). Evaluating the consolidation of distribution flows using a discrete event supply chain simulation tool: Application to a case study in Greece. In 2018 Winter Simulation Conference (WSC) (pp. 2815-2826). IEEE. Retrieved from: http://simulation.su/uploads/files/default/2018-rabe-klueter-wuttke.pdf

Linhares, E. C., & Machado, R. L. (2020, July). Autonomous Inventory and Capacity Management in an Omnichannel Retailing Scenario: A Review. In International Joint conference on Industrial Engineering and Operations Management (pp. 503-514). Springer, Cham. Retrieved from: https://www.researchgate.net/profile/Tarcisio-Saurin/publication/346567904_Visual_Management_in_Healthcare_A_Systematic_Literature_Review_of_Main_Practices_and_Applications/links/5fd94b0292851c13fe8c16f2/Visual-Management-in-Healthcare-A-Systematic-Literature-Review-of-Main-Practices-and-Applications.pdf#page=494