Introduction

The discussion intends to highlight the research conducted in travel and tour industry in relation to information system. Thus, this report shall highlight all the outcomes attained including role of information systems, its kinds, benefits, drawbacks, recommendations, etc. Travel industry is also primarily reliant on relationship and communications with clients, just like other businesses (Allan Cheng & Gursoy 2020). In this industry, the consumers attain information through various channels and these are collectively called as the information system. With the help of this report, the management of information systems can be ascertained so that a business can be benefitted by it. Nevertheless, an information system is formed of various communication mediums that can either be informal or formal in nature. Further, this system can be utilized in every kind of business that can assist in the attainment of overall growth. With this report, the different kinds of information system shall be assessed and how these can be implemented.

Information system in Travel & Tourism

The methodology of information systems has witnessed significant variations with due course of time. This is because every decade, the service of speed has enhanced, the area of usage has also increased, and the level of quality has also maximized to a greater extent. The large volume of information of different types, its storage, selection, processing, screening, etc have become the primary segments of development of a tourism industry. Leisure and tourism industry needs the most widespread implementation of information systems from the intensively used systems for operating with text, electronic tables, and databases to the utilization of specialized affairs that offer automated functioning for solo tourist companies. Such tourism automated control measures are framed to establish and efficient tourism structure and enhance the working environment for the staff (Allan Cheng & Gursoy 2020). Since flexibility is much needed, installing information systems does not necessitate alteration of profile. Moreover, the spread of communication and information technologies in the tourism segment assists users to communicate directly with the service providers. Currently, leisure and tourism are an information and intelligent service industry closely linked with particular affairs of a tourism company and therefore, the smart utilization of information systems offering and creating a new product is relevant.

Information systems in leisure and tourism industry are segregated into shared management segments of the international systems, auxiliary systems, tourist destination system, common destination management, etc that are classified in bigger details. Information systems are the segments consisting of software, computers, network of computers, people, and database on a whole (Kalvet et al 2020). The primary objective of information systems is to process, store, and transfer the final necessary information for decision-making. The following information systems are generally utilized in the tourism and leisure industry. The satellite system of navigation is framed for space equipment and overground framed to identify the location of water, land, and air objects, and their parameters of movement. The computer reservation system is the international distribution system that is highlighted by Galileo, Saber, etc. Formerly, these systems were framed for booking tickets for airline but later on car rental and cruise booking methods were also implemented. An international computer network is a global storage and transfer system that links several kinds of computer networks. In other words, it allows a user to utilize his computer to look for information and communicate directly with the network user. A telephone network is a segment of communication nodes and telephone exchanges for the offering of telephonic communication that can be utilized for digital messages, transmitting analogue, graphics, or text. Moreover, network subscribers can be legal or natural persons.

Electronic payment system

Electronic payment system is framed for transferring funds by financial organizations, businesses, and internet users for goods through the medium of internet with modes like mobile payment system, e-money (easypay), or international payment system i.e., web money transfer. An electronic document flow system is an electronic document structure of management for organizational technical segment distributed by networks of computer and offering document flow control. Nevertheless, the basis of this system comprises of work with electronic segments, processing of applications, coordination and cooperation with consumers, automation of services, etc. E-business is a type of system that implements general business procedures based on modern internet technologies and it is segregated into information systems. Such system offers a competitive edge for various businesses by decreasing costs. Office application system is a kind of software that is framed to conduct general tasks and offer partial automation for daily work in tourism organizations working with electronic table processing (Excel), text (Word), and databases.

Multimedia system

The multimedia system is a creation of catalogues, museum, electronic directories, and tourist guides, etc. Electronic guides assist an individual to virtually travel through the desired routes and view the same in active mode. Furthermore, it also allows to obtain details about a country, hotels, motels, and objects, wherein an individual can plan a leisure or travel as per the prices, discounts, transportation, and season (Kalvet et al 2020). A legal information system is intended for dependent legal storage of details with an efficient search and evaluation abilities for a widespread range of professionals. Further, it offers a faster accessibility to opportunities and legal details for a prompt action. On the other hand, a geographic information system is framed to offer spatial details associated with objects. Such system is utilized for designing areas of tourism and territorial acquaintance.

All the aforesaid systems are designed to establish an efficient leisure and tourism structure in alignment to comfortable and appropriate working conditions for the staff as a portion of professional development. The factors persuading the involvement of tourism service providers are compliance of the organizational objectives i.e., attracting several users and visitors as much as possible. Promotion of tourism and leisure affairs, developing of effective contracts with the consumers in the segment of tourism and leisure, consolidation and setting up of positive tourism and leisure interconnections in the society is also one of the primary determinants of the new information systems (Carmela et al 2020). Moreover, tourism firms must offer the users with accessibility, user-friendly, informational, reliable interactivity system and inspirational content.

Conclusion

Evaluation of various studies and scientific literature has played a key role in depicting that the tourism and leisure industry necessitates the implementation of the most widespread information systems, ranging from widely utilized systems for operating with text, electronic tables and databases to the usage of specialized measures that offer automated functioning for individual tourist organizations (Carmela et al 2020). Such tourism and leisure organizations play a wide role in utilizing several information systems like the internet, reservation systems, satellite navigation systems, payment through electronic gateway i.e., electronic payment systems, etc. All these systems are very crucial and helpful in establishing an effective functioning of the tourism services industry, thereby paving a path for its prospective growth and development on a whole.

References

Allan Cheng, C. L., & Gursoy, D. (2015). A conceptual model of consumers’ online tourism confusion. International Journal of Contemporary Hospitality Management, 27(6), 1320-1342. doi:http://dx.doi.org/10.1108/IJCHM-04-2014-0171

Carmela, I., Giuseppe, P., D’Ambrosio Antonio, & Siciliano, R. (2020). Mining big data in tourism. Quality and Quantity, 54(5-6), 1655-1669. doi:http://dx.doi.org/10.1007/s11135-019-00927-0

Kalvet, T., Olesk, M., Tiits, M., & Raun, J. (2020). Innovative tools for tourism and cultural tourism impact assessment. Sustainability, 12(18), 7470. doi:http://dx.doi.org/10.3390/su12187470