INF30005 Business Process Management

Business Model Processing

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Executive summary

In this following report, business process modelling and its key aspects have been described. It has been highlighted in this report that a business process model plays a crucial role in the various operational and functional processes of a business. The main process and the sub-process of the business process model have been identified and its application has also been explained. Interlink between the external and internal processes of the model have also been discussed. This report has also identified the importance of an effective business process model which helps a business organisation in increasing its effectiveness and quality.

Table of Contents

Introduction. 4

Discussion. 4

Business process modelling processes. 4

Internal and external business process modelling. 6

Conclusion. 7

Reference list 8

Introduction

Business process modelling or BPM is a methodological and modern term that has significantly evolved through various names and stages. It began to evolve during the labour division in the late 1700s when cottage industry manufacturing moved to factories. The term BPM is interchangeable with the term organisation. BPM is never carried out in the form of conventional business. The methodology applies to various other types of organisations such as governmental departments and agencies, cooperatives, mutuals and charities. BPM is a method that is applied to improve the efficiency of the organisation and to improve its quality.

Discussion

Business process modelling processes

Figure 1: Business process modelling

Source: (Kissflow, 2022)

Operational processes: Business process models are developed in business organisations for a variety of purposes. Business process models are mainly applied to solve and support various internal as well as external processes. Operational process is one of three main aspects for which a business process model (Bandara et al., 2021). In a business, the various operations that take place internally as well as externally need to be well managed. Operational processes are the primary processes in business and they are also known as the main processes in business. It also deals with the core of the business and its value chain. These processes help in delivering greater value to the customers with the process of producing a service or product. Operations l processes in a business are the most essential elements of a business and they help the business in accomplishing its objectives and goals. Some of these include managing the financial department, improving customer service, receiving and accepting orders from customers and many more. Without proper implementation of the business process model, these functions would not be performed effectively and the fact that operational processes ate the main process in a business. Hence, it is very important to systematically manage this process with the help of an effective business process model.

Supporting processes: A business organisation consists of various processes which help the organisation in achieving all its business goals and objectives. All these processes are the key elements of any business and the management of these processes is very important. In this scenario, the business process modelling comes into action whenever a business organisation faces any issues or problems in properly managing its various processes. BPM is also implemented when a particular process needs improvement. BPM is applied so that the quality and the effectiveness of that particular process are enhanced. One such process in a business organisation is the support process which is also known as the secondary or the sub-process in a business (Buics, 2020). This process deals with supporting the back core functions and processes that take place in an organisation. These are some of the most crucial processes that need to be managed well or else the various other functions and operations of business organisations might get affected. The supporting processes make sure that the structure of the business organisation is an effective one and it keeps on updating and modifying itself with the change in the business. Some examples of supporting processes include Human Representative Management, workplace safety and accounting. The only difference that lies between operational processes and supporting process is that operational processes add value to the customer whereas supporting processes does not add any value to the customer directly but it adds value to the organisation

Internal and external business process modelling

The use of BPM is noticed in both the internal and external aspects of a business. A business organisation has many internal and external processes which need to be managed and improved so that the business can achieve its goals and objectives (Bartolini, Calabró & Marchetti, 2019). The management of the internal and external princesses of a business determines the effectiveness of a business. Many business organisations have identified the importance of implementing an effective business process model so that all its internal and external processes can be well managed.

A business process model is applied in both internal and external aspects of the business so that it can be improved. Customer service is one such service that is provided by a business that is both internal and external and the business process model is applied to manage and improve it in both internal and external ways. A business organisation that has a well-developed customer service provider will be able to attract more customers hence; many business organisations have effectively implemented a business process model (Bartolini, Calabró & Marchetti, 2019). If there is a fault in the customer service then an effective business process model is applied which will help the organisation in detecting the fault and mending it. There are also many other internal processes, one of which is the internal faults that occur in a business. There are times when a business organisation might feel that it will not be able to solve a certain problem or address a certain internal issue.

These issues or problems can be technical errors or internal operational errors. All these problems can be effectively solved with the help of a business process model. The external aspects include the supply chain network which is again a very important part of a business organisation. It is not possible for the business organisation to systematically manage the network on its own as the supply chain network includes many processes some of which are very critical. Hence, an effective business process model can be helpful in this scenario as well. The business process model will help in managing the supply chain network so that its effectiveness can be enhanced (Trauer et al., 2021). The internal and external benefits of a business process model are very evident as many business organisations are putting a lot of effort into implementing an effective business process model.

Conclusion

Hence, it can be concluded that a business process model helps in effectively improving the various processes of a business. The implementation of an effective business process model will help a business in accomplishing its goals and objectives. The need for a proper business process model has been noticed in various business organisations and with its implementation; many business organisations have been able to make huge improvements.

References

Bandara, W., Gable, G. G., Tate, M., & Rosemann, M. (2021). A validated business process modelling success factors model. Business Process Management Journal. DOI: https://doi.org/10.1108/BPMJ-06-2019-0241

Bartolini, C., Calabró, A., & Marchetti, E. (2019). Enhancing Business Process Modelling with Data Protection Compliance: An Ontology-based Proposal. In ICISSP (pp. 421-428). DOI: 10.5220/000739230421042

Buics, L. (2020). Analyzing public service processes from customer and employee perspectives by using service blueprinting and business process modelling. ENTRENOVA-ENTerprise REsearch InNOVAtion, 6(1), 195-211. Retrieved from: https://hrcak.srce.hr/file/364978

Kissflow. (2022). Business Process Modeling | Definition, Why, Technique and Benefits. Retrieved 4 February 2022, from https://kissflow.com/workflow/bpm/business-process-modeling/

Trauer, J., Wöhr, F., Eckert, C., Kannengiesser, U., Knippenberg, S., Sankowski, O., & Zimmermann, M. (2021). Criteria for selecting design process modelling approaches. Proceedings of the Design Society, 1, 791-800. DOI:10.1017/pds.2021.79