HLT52015 – Diploma of Remedial Massage

Introduction

HLT42015 – Certificate IV in Massage Therapy

HLT52015 – Diploma of Remedial Massage

Massage Practice

HLTMSG001 Develop massage practice

Summative Assessment

Assessment Task 1 – Written Questions

Name: ____________________________ __ Student ID: _____________________

Date: _____________________________ __ Teacher: _______________________

Copyright

© 2016 RTO Advice Group Pty Ltd

Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

 

Assessment Task 1: Written Questions

Task summary: § This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required. § You must answer all 15 questions correctly. § Write your answers in the space provided. § If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering. § You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it.

What do I need in order to complete this assessment?

• Access to textbooks and other learning materials.
• Access to a computer and the Internet (if you prefer to type your answers).

When do I do this task?

• You will do this task in the classroom or in your own time.
• Write in the due date as advised by your assessor: ____________________________________

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

• Answer the questions that were incorrect in writing.
• Answer the questions that were incorrect verbally.

Instructions to students:

 

Question 1

In approximately 250 words, provide an overview of the evolution of massage therapy.

It dates back to 3000 BCE in India. Massage therapy was considered as a sacred system of natural healing. Mainly used by Hindus in Ayurveda. Massage therapy is an activity that was often passed down through generations for the purposes of relieving pain, heal injuries, and to cure certain types of illness. Massage was believed to restore the natural and physical balance of the body. In 2700 BCE , the healing methods of massage reached China. In China the methods grew as a skill and a practice of traditional medicine. The Chinese method was similar to the one practiced in India, since all of them believed that diseases were caused by body imbalances. Through massage and other body works methods, energy will flow through the pathways, enabling the body to heal naturally. Massage therapy made its way to Egypt By 2500 BCE, where it was captured in tomb paintings. The Egyptians introduced their own body techniques and developed reflexology. Reflexology entails application of pressure in specific joints. The Monks studying Buddhism in China brought the idea of massage therapy to Japan in 1000 BCE. Japanese put a twist on massage therapy and later called it Shiatsu. This method is designed to strengthen organs through stimulation of pressure points to rebalance energy levels.

Question 2

In your own words, provide a definition of ‘massage therapy’.

Massage therapy is a scientific manipulation of the soft tissues of the body by use of the surface of the hands to put pressure on a certain part of the body to produce effects in the body systems like the nervous system, muscular system and the general circulation of blood.

Question 3

Explain what is meant by ‘Swedish massage’.

This is a massage technique that is a gentle type of body massage, aimed at relaxing the entire body into a state of bliss. A massage therapist uses a long smooth strokes, often done in the direction of blood flow towards the heart. Also the therapist uses kneading and perform circular movements with the help of a lubricant, either a lotion or oil. This type of massage is highly recommended to those who are new to massage, experience a lot of tension and are sensitive to touch. This massage helps and individual relax their muscles and remove tension. It also helps in boosting blood circulation throughout the body.

Question 4

Explain the following stroke techniques used in Swedish massage.

Effleurage	It is the most superficial stroke. It is a long gliding stroke often used as an opening stroke in in massage mainly to apply the lubricant to assess the tissues of the body. It is applied to all areas of the body with an open palm or even a soft fist. It soothes and relaxes the mind and the body by triggering the nervous system.
Petrissage	The act of kneading the body muscles in a rhythmic manner of lifting and squeezing fleshy areas of the body. The movement is slow but continuous in order to loosen muscles and boost blood circulation.
Friction	This involves deep movements that often cause layers of the tissues to rub each other. Superficial; friction is applied close to the joints, spine and any other bony parts. It is done by use of finger tips to create a deep circular movement backwards and forwards. This type of stroke helps in breaking adhesions that are formed when muscles are bundles together.
Vibration	This is where the therapist gently shakes or trembles the flesh with the help of hands or fingertips. It helps in improving blood circulation in the muscles. It is very helpful to individuals with back pains.
Percussion	The therapist uses rapid and repeated tapping strikes often with loose fist or cupped hand, mainly done on fleshy areas. This stroke is important in reviving overworked muscles.
Passive and Active Movements	Involves stretching the muscles and connective tissues often done by pulling the head, leg and arms. It helps in improving joint’s flexibility by stretching and lengthening the tissues and muscles.

 

Question 5

Explain the key features of the following treatment and how they are used in conjunction with massage therapy.

Treatment	Key features	How is this used with massage therapy?
Aromatherapy	Aromatherapy is characterized by use of scented essential oils or massage oils, and plant extracts to promote health and well-being. It works through sense of smell or skin absorption.	Aromatherapy is a type of therapy that incorporates the application of scented oils into a massage. The massage entails the application of gentle and harder pressure while using specific type of oil essentials. The essential oil is often diluted with a massage lotion and applied during massage. The client benefits from direct contact with the essential oil believed to have specific healing power when applied or inhaled. Aromatherapy is often added to traditional massage session as an extra service.
Reflexology	Body is divided into longitudinal zones from head to toe. Mainly focuses on the hands and feet by applying pressure to these areas that are connected to different parts of the body. It is assumed that certain areas in the hands or feet act as sensors for other parts of the body	Reflexology entails applying some pressure to certain parts of the feet and hands to provide impacts on the health of related parts of the body. Each part of the pressure acts like sensors on the feet and hands which are linked to different parts of the body. This method is used as a complementary therapy, involves a mixture of massaging, squeezing, pushing and pulling.

Question 6

Provide 3 benefits of massage on pain and circulation.

Pain	1. Massage therapy relaxes painful muscles, tendons and body joints
	2. Massage therapy helps in closing the pain gate through stimulation of competing nerve fibers. Thereby impeding pain messages to and from the brain.
	3. Relieves stress and anxiety
Circulation	1. Massage relaxes the tensed muscles in the body, opening up blood vessels
	2. Massage stimulates the nerve receptors causing blood vessels to dilate, thus facilitating blood flow
	3. Through the squeezing effect of muscle contractions, massage helps in the movement of lymph

Question 7

Explain the key differences between ‘remedial massage’ and ‘relaxation massage’.

Remedial massage The intention is to remedy the body. This massage is based for the entire body, with a focus of treating pain, dysfunctions and rehabilitation of injuries. It is characterized by the use of assessments and tests to identify structures causing the pain or dysfunction. Once the cause of the pain has been established, the massage will be tailored to focus strictly around treating the muscles causing the pain in the body. It can be said, remedial massage is tailored to each individual unlike relaxation massages. Remedial massages targets specific muscles, using techniques like trigger point therapy and muscle stripping. The pressure in remedial massage is often deeper than in relaxation massage. This massage is tailored to individuals have chronic pains or experience muscle tension. Relaxation massage The intention is to de-stress the body, calm and relax the mind and the entire body as well. It does not focus in a specific part in the body like in remedial massage. This massage focuses on the mental and emotional health, because it calms the mind and the nervous system. Relaxation massage loosens up muscles to encourage blood flow in the body and boosting immune system through stimulation of lymphatics. This massage is designed for individuals having stressful weeks or days. It involves smooth strokes and kneading at a chosen pressure.

Question 8

Provide at least 3 physical conditions, physical symptoms and psychological/emotional illnesses that massage therapy can help treat.

Physical conditions	1. Chronic pains (Arthritis)
	2. Muscle injury
	3. Whiplash
Symptoms	1. Headaches
	2. Muscle tension
	3. Sleep disorder
Psychological/emotional	1. Depression
	2. Anxiety
	3. stress

Question 9

Provide 3 instances when massage is NOT recommended.

1. When having an infectious condition that can be transmitted by direct or indirect contact for example, corona virus, impetigo among others

2. When a client has bruises, wounds or rashes. By doing a massage, the infection can be easily spread to uninfected body parts

3. High risk pregnancies. Pregnant mothers with high risk of preeclampsia, miscarriage or placental abruption should not be allowed to given massages

Question 10

Identify 3 issues for each of the following areas, which can affect the development and sustainability of massage therapy practice.

Economic	1. Availability of credit. Massage business, like any other business requires capital to operative effectively. In most cases, this capital is acquired through borrowings from financial institutions. Unavailability of capital cripples the business, thereby affecting the entire massage practice.
	2. Level of disposal income. Massage spa is often considered as a luxury product. When there is an economic down turn, the number of consumers are likely going to decrease, thus affecting the sustainability of massage practice
	3. Consumption patterns. This relates to trends in the uptake of massage services by people. The demand is often driven by disposable income. An increasing pattern of massage services uptake means well for the business and the overall sustainability.
Environmental	1. Environmental policies that are set to ensure recycling and reuse of certain materials enables the business cut on costs since some of the items are reused and not bought
	2. Going green has encouraged the business to go organic and the natural way. Many consumers have a different taste for natural products that are environment friendly. Through these measures, compliance is guaranteed and slo increase in the number consumers
	3. The use of energy efficient bulbs or alternative sources of lighting ensures the business cuts on costs, which is an essential element in business.
Human	1. Lack of motivation in employees is very detrimental to the business, since no quality service will be provided to clients. As a result, customers will be unwilling return, instead look for other quality massages
	2. Employees with the right training and skills will often tend to deliver quality massage services than untrained or unskilled staff. Therefore, employees with the right skill are an asset for the business. Since they deliver quality work to the clients, thereby winning their trust and loyalty.
	3. Communication is key to any business. Having the right communication channels in a business set is a plus. Because it makes management and decision making very easy of the business easy.
Social	1. Consumption patterns. An increasing demand pattern for massage services is a big catalyst of business growth.
	2. Lifestyle. Life style is one the determinants of growth of massage business. Massage is seen as a luxury by most of the population. They see it as a not necessary element. But there are those whose lifestyle have accommodated the inclusion of massage services. Massage business often grows in regions where individuals have embraced lifestyle.
	3. Social classes. Location of massage business sometime determines its growth. When the business is located in areas where there are low income earners, then that means massage services is not one of their need.

Question 11

Provide at least 5 methods of enhancing sustainability of massage therapy practice.

1.	Application of energy efficient light bulbs or use of natural light where possible to reduce use of electricity. It saves the environment and also on costs.
2.	By education the masses on the benefits of massage therapy, through this, the business will get informed and educated clientele. Also through education, the company will be marketing its product, thereby getting more clients base.
3.	Through frequent staff training. The main service equipment of massage therapy is the therapist. Well trained staff will often offer quality services to clients. This enables the company to win the loyalty of many customers
4.	Forming allied healthcare. By collaborating and maintaining communication and referral lines with other healthcare givers, often exposes the business to the public. This is beneficial to the future expansion of the massage practice.
5.	Taking cost cutting measures. Especially when controlling the temperature of the rooms, for instance, closing the curtains or windows to retain warmth, or opening the windows and curtains to allow heat to warm the room as opposed to the use of heaters and fans. This enables the business to reduce costs and also save the environment.

Question 12

What is the impact of massage therapy on the broader health care system?

Massage therapy has now been integrated into healthcare clinics, nursing and rehabilitation homes, main hospitals and other healthcare associations. Massage therapy has overwhelming health assistance that continue to be felt across the world. While massage therapy fulfils the function of de-stress and relaxation, it is found to offer much than that. It has continued to be viewed as a significant compliment to traditional healthcare. Massage is used as the overall the treatment program. Medical doctors often prescribe or recommend massage therapy to patients having certain ailments. There is no specific medical massage method. Massage therapy can lower pressure, reduce stress and anxiety, improve blood circulation, and relieve pain and many others. Massage therapy has been incorporated in the healthcare system as medical treatments at hospitals as follows; Oncology section. Traditional massage techniques are designed to work safely to patients suffering from cancer as part of cancer treatment. Hospice section. Patients in this section often require massage therapy to provide them with comfort during their final days. It includes very gentle and smooth massages. For these patients, massage therapy can be relaxing, calming, promote healthy sleep and other body functions. In conclusion, massage therapy has now been integrated into healthcare system as it forms part of the overall treatment program due to its health benefits to patients.

Question 13

Provide at least 3 types of legislation that would apply in the practice of massage therapy across the following states.

Victoria	1. Occupational Health and Safety Act 2004
	2. Health Complaints Act 2016
	3. Health Records Act 2001
New South Wales	1. Public health Act 2010
	2. Health care Complaints Act 1993
	3. Children and young person’s care (Care and protection) Act 1998
Northern Territory	1. Health and Community Services Complaints Act 1998
	2. Code of Health and Community service rights and Responsibilities
	3. Care and Protection of Children Act 2007

Question 14

Explain why the following legal and ethical considerations are important in your professional role.

Work health and safety	Consideration of work health and safety in organizations is so important, it prevents illness and injury in work stations. It enables a company understand and assess potential hazards in the work environment. Therefore a company needs to organize frequent trainings for employees. Through this, employees will be aware of any potential hazard from improper conduct.
Informed consent	This is a scenario where a medical practitioner explains a medical condition and treatment to a patient before the patient agrees to be administered with the treatment. This allows patients participate in their own medical care. It gives room to a patient either to reject or agree to the treatment. It also enables a patient make decisions with their health provider. The collaborative decision making is an ethical conduct and an obligation for medical practitioners
Duty of care	Duty of care gives responsibilities to individuals to adhere to standards of due care, especially when carrying out tasks that can foreseeably hurt other people. It stresses on not being negligent in performing tasks. Following the principle of due care enables individuals avoid future litigations as a result of negligence.
Practitioner/client boundaries	Personal boundaries are referred as limits both emotional, mental and physical professionals use to guard themselves from being mistreated or violated by others (clients). This boundaries allows practitioners to maintain professional rapport with the clients, and be objective in their undertakings to effectively help clients achieve their set goals.
Discrimination	Anti-discrimination laws in workplaces ensures that all employees are given equal treatment and opportunities when they arise. Through this, employees will feel motivated thereby offering quality work/services to clients. It also improves and encourages the development of strong self-esteem among employees.
Privacy, confidentiality and disclosure	Failure to protect and secure confidential information can be very detrimental to the business and also clients. This information can be misused with an intention of committing an illegal act, which can be very costly to the company or to the client. Furthermore, the disclosure of confidential employee information can result to loss of trust and loyalty.
Records management	Record management plays a big role in the management of the entire business and its operations. It ensures that vital business records are well preserved and non-essential information is timely discarded. Especially in the healthcare business, record management is key in the management of the business. Practitioners will find it easy follow the medical history of a patient and keep track of the previous treatments.
Children in the clinic	This ensure that children are protected and safeguarded, and that the parents have the responsibility of taking care of their children
Reporting	In reporting, critical details are often mentioned in a summary format that can be used in developing future forecast, marketing plans and the general decision making. It is very important to managers and business owners as they can track the progress of the business, any major trends that can be further investigated. Also it ensures the business complies with the reporting to authorities governing the industry
Continuing professional education	Continuing professional education ensures that a professional maintains the knowledge and appropriate skills required to provide a professional service to customers. It also ensures that an individual and the knowledge acquired remain relevant and updated with the current changes in the industry as far as regulations are concerned.
Insurance requirements	Having insurance covers for both businesses and individuals is very vital, because of the financial consequences associated with the occurrence of potential mishaps. Insurance provides protection against covered mishaps, thereby eliminating the financial burden often bore individuals and businesses.

Question 15

Provide an overview and comparison of massage against each of the following allied health services.

Treatment type	Methodology
Physiotherapy	Massage therapy and physiotherapy both have the same goal of restoring function and relieve pain. Both use different exercises and soft tissue manipulation. Massage therapy works in a holistic way focusing on the entire body. The target group are often healthy individuals seeking to improve overall wellness and relieve stress. While physiotherapy focuses on providing primary care on patients recovering from accidents and often work in ambulatory clinics and hospitals. Another difference, in physiotherapy, therapists are focussed more on how to fix a particular problem in a certain area of the body. The aultimate goal is to restore function as quickly as possible. Also physical therapy requires doctor’s prescription and recommendation, while ,massage therapy does not require one
Osteopathy	They are both trained in anatomy, physiology and biomechanics. They are also trained in the workings of the nervous system, skeletal systems, cardiovascular and repertory systems. Osteopaths have trainings to diagnose a medical condition and they have compulsory training in the use and effect of drugs, while the massage therapists are not. Osteopaths often deal with bone structures, they also work on soft tissues of the body. Massage therapists often focus on relaxation effect of the process and work on healthy individuals
Chiropractic	Chiropractors often focus on the hard tissues, areas of the spine and the joints. They are trained to carry out rehabilitative and therapeutic activities which is tailored to heal a large range of health issues that massage cannot examples of the health issues include headaches, ear infections, tendonitis and many more. Patients are often assessed to determine areas that require treatment. The most common technique used are spinal adjustments techniques. Chiropractors are highly trained and any professional has to complete a doctor of chiropractor program and licensed.

Treatment type	Methodology
Exercise physiology	Exercise physiology and massage therapy both have a role in improving health and quality life of individuals. However, Exercise physiology apply exercises and physical activity as treatment techniques while paying attention to lifestyle as well and behaviour modification. Exercise physiologists are experts in rehabilitation and metabolic problems. Their main role is to manage or prevent occurrence of chronic diseases, injury or disability. They deal with clients suffering from diabetes, arthritis, obesity, immune disorders, cardiovascular diseases and many others. As compared to massage therapy who often deal with healthy individuals.
Dietetics	In dietetics, food nutrition is altered based on a medical condition or an individual’s goals. Here individuals are assessed and diagnosed with certain eating disorder or a medical condition, then diets are designed to treat that specific medical condition as opposed to massage therapy where are there no diagnosis and design of diets. In dietetics, the use of diet is key in treating a medical condition. Dietetics often focus on individuals with medical conditions like, diabetes, high blood pressure, hypertension, heart diseases, and much more. However, both dietetics and massage therapy aim at improving lives and wellbeing.
Naturopathy	Naturopathy is the use of natural remedies such as herbs, massage therapy and counselling to assist the body heal itself. The main difference with massage therapy is the use of natural remedies to treat a condition. Massage therapy is one of the remedies used by naturopath in treating a condition.

What do I need to hand in for this task?	Have I completed this?
Your answers to these questions	o

HLT42015 – Certificate IV in Massage Therapy

HLT52015 – Diploma of Remedial Massage

Massage Practice

HLTMSG001 Develop massage practice

Summative Assessment

Assessment Task 3 – Project

Name: ____________________________ __ Student ID: _____________________

Date: _____________________________ __ Teacher: _______________________

Copyright

© 2016 RTO Advice Group Pty Ltd

Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

 

 

 

 

 

Assessment Task 3: Project

Task Summary: You must complete an individual examination of your goals, aspirations and challenges with your preferred style of practice.

What do I need in order to complete this assessment?

• Access to a computer (if you prefer type out your answers)
• Access to the Internet (for conducting online research)

When do I do this task?

• You will do this task in the classroom or in your own time.
• Write in the due date as advised by your assessor: ____________________________________

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. Whilst you will only need to redo the question(s) to which your answers were incorrect, you will need to resubmit the entire assessment.

Instructions:

This is a reflection task that focuses on assessing your own personal and professional opportunities in the massage therapy industry.

Provide your answers to the following questions, using supporting information or explanation as required.

 

 

1. In approximately 150-200 words, explain your aspirations for becoming a massage therapist.

Ever since I was young, massage therapy was the thing. I could practice massaging my mother’s feet whenever she was tired of doing house chores. I could gently apply pressure on specific areas, without any knowledge. This aspiration has been growing slowly by slowly. Massage therapy itself is a beautiful thing. You help people relax and stay well while getting your services. Now that I have finished high school, it is something that i have been thinking lately of joining the school to pursue my dreams of becoming a professional massage therapist. I have already submitted my application for joining college to study certificate IV in massage therapy. This is an introductory course in this profession. After the certificate, I intend to enroll for a diploma course in Remedial massage, as this will give in-depth knowledge of how massage works and how the body system responds to various types of massage therapies. After attaining a diploma course, I intend to join a professional association such as the Association of Massage Therapists. By joining the association, this will mean that I will be governed by the rules of the association when practicing.

 

2. What type of employment opportunities are available for massage therapists today?

Provide at least 5.

1.     Massage clinics

2.      Health and wellness centers

3.     Aged care facilities

4.     Hospitals

5.     Day spar and resorts

3. Define the type of therapy you wish to practice and provide an explanation to support your answer.

Aromatherapy is a type of therapy that incorporates the application of scented oils into a massage. The massage entails the application of gentle and harder pressure while using a specific kind of oil essentials. The essential oil is often diluted with a massage lotion and applied during the massage. The client benefits from direct contact with the essential oil believed to have a specific healing power when used or inhaled. Aromatherapy is often added to traditional massage session as an extra service. Practicing this type of massage is beneficial to the therapist since the therapist comes into contact with the scented oil essentials used in massaging the client. These scents provide a relaxing mood both for the therapist and the client.

 

Who would be your potential target market? Provide an explanation to support your answer.

Aromatherapy massage business is targeting both male and females, especially younger and professional women and men. The business is also targeting referral clients from other health care centres.  Professional young men and women are naturally attracted to scent. Therefore, setting up a business that incorporates various scents is a big catch for them.

4. What are the key benefits and limitations of your selected practice?

Provide at least 3 for each.

Benefits	Limitations
Aromatherapy is known for its healing and relaxation property.	Allergic reactions often occur to clients with certain plant or seasonal allergic reactions. Therefore, when choosing essential oils, this should be considered
Aromatherapy with essential oils is safe and non-toxic for human inhalation and direct contact. Essential oils are often extracted from plants and processed naturally. It is therefore desirable alternative	There are certain essential oils when applied directly to the skin makes the skin sensitive to the sun, sometimes leading to sunburns. There appropriate precautions should be taken to ensure this does not happen to clients
Aromatherapy popularity has grown very fast in the last couple of decades. Essential oil companies are easily available, producing readily available products to be used in massage therapy.	Possible side effects can be experienced by clients with allergic reactions to certain plant extracts.

 

5. Provide at least 5 policies you would implement at your professional practice.

1.     Occupational health and Safety 2.     Dress code policy 3.     Client booking policy 4.     Payment policy 5.     Privacy policy

6. What further education or training are you required undertake in your selected therapy choice.
   Provide at least 3 examples.

1.     Languages. The business targets clients from all over the world. Apart from the native languages, one is required to learn more languages as possible. This allows one to communicate effectively with customers without facing any barrier. For example, Chinese, Japanese

2.     Customer care. The main asset of the business are customers. Treating them right to their satisfaction is the end game of the business. This can only be achieved if proper training is done to understand the customer care concept part of the business. For example, how to initiate a conversation without infringing customers rights.

3.     Anatomy and Physiology. Massage therapists also need to have knowledge on body systems and how massage affects the entire body, not only muscles. Through this training. Certain aspects can be incorporated into aromatherapy as an additional service.

 

 

7. Provide at least 3 Australian industry bodies, networks or associations that can help support your practice.

1.     Association of Massage Therapists (AMT)

2.     Massage Association of Australia (MAA)

3.     Australian Association of Massage Therapists ( AAMT)

 

8. Complete an action plan for 5 objectives. For this plan you must provide next steps on how you will reach your objective, specify what resources will help you and indicate a target date by which you will achieve this.

Objectives	How will I reach this goal? Provide at least 3 actions	What resources do I need to help me?	Due date
Diversification of business market	1.    Participation in health and fitness boot camps 2.    Partnering with various healthcare centres for referrals 3.    Creating awareness training on benefits of massage for the public	Capital to participate in boot camps and conducting awareness training. Also the company make use of volunteers	March 2021
To be the top massage spa in the region	1.    Hire highly qualified therapists 2.    To bring the massage experience to clients at their business or home by offering mobile massage. 3.    Coming up with competitive fee rates without compromising the quality of the service	Capital to invest in employees with enough experience in the industry. Also mobile massage requires capital for the purchase of tents.	March 2021
To expose the company to the public	1.     Develop a website that documents the services offered, location, contacts and anything relating to the business 2.     Feature the business in top marketing magazines 3.     Good use of social media to market the company	Get services from an IT expert to develop a convincing website for the company. Also collaborate with marketing agencies to for featuring in their publications. Hire digital marketer to be in charge of the social media marketing	March 2021
Increase profit earning	1.    Through entry to new markets 2.    Regular innovations 3.    Optimal use of company resources	Competent and innovative staff that are willing to market the company to the public	March 2021
Reduce costs by 20%	1.    Optimal use of resources that ensures there are no wastages of products 2.    Use alternative sources of energy as opposed to electricity 3.    Make use of natural light where possible as opposed to lighting bulbs	Human resource policy guiding the operations of the business	March 2021

 

 

 

9. Complete an action plan for 5 personal constraints. For this plan you must provide next steps on how you will overcome your challenge, specify what resources will help you and indicate a target date by which you will achieve this.

Constraints	How will I overcome this challenge? Provide at least 3 actions	What resources do I need to help me?	Due date
Low confidence	1.    By breaking out of comfort zone 2.    By risking in new opportunities 3.    By opening up to new people	New opportunities in business	March 2021
Procrastination	1.    Improve self-regulation ability 2.    Breaking the tasks into smaller projects, and executing them before time elapses 3.    Delegate responsibility early enough	Guidance from someone who will be doing check ups	March 2021
Perfectionism	1.    Taking mistakes as great leaning point 2.    By understanding that failure is part of life and its normal to fail 3.    Focus on taking action while improving	Guidance from someone who will be doing check ups	March 2021
Easily distracted	1.    Closing doors to ensure minimal distractions 2.    Stay away from gossip 3.    Keep phones away when necessary		October 2020
Fear of commitment	1.    By discovering the source of fear and confronting it 2.    By getting guidance from experience peers 3.    By not letting other people’s experience influence my decisions	Guidance from those who have experienced the situation before	March 2021

 

 

 

10. Create your own ‘Personal Health Strategy’ to support your role in massage practice. Your strategy should outline what you need to sustain, to support your role as a massage therapist. Use the template provided to develop your plan.

Area of health	Goals/targets Provide at least 3	Motivation What will motivate you to reach and sustain these goals?	Measures How will you measure progress/success?	Actions What do you need to do to achieve your goals?
Physical health and infection control	1.      To create smoke free workplace 2.      Have hand sanitizers at entry points 3.       Have face masks when in public	The fact that smoking has a very negative impact in one’s life. Saving some one’s life from smoking motivates me.	–          Reduction in the number of smokers –          Presence of hand sanitizers	–          Organize workshops or information sessions to discuss negative effects of smoking –          Discuss the role of sanitizers in killing germs
Mental health	1.      Attend to massage therapy sessions twice per month 2.      Have physical exercises 3.       Get Quality sleep	Mental health is very essential to an individual. For sound decision making, every individual must be responsible for taking care of their mental health. Suicidal thoughts often come from individuals having mental problems.	–          Number of massage therapies per month –          Frequency of physical exercises –          Number of sleeping hours	–          Visit a massage therapist –          Creating time for physical exercises every morning before work –          Sleeping early to ensure I get sleep for over six hours per day
Emotional well being	1.      Get quality sleep 2.      To get social connections 3.       Reduction of stress	Working on emotional well-being is just as good as taking care of physical well-being. Emotional distress increases vulnerability to physical illness through the immune system	–          Number of stressful days –          Number social connections –          Number of sleeping hours	–          Participate in social gatherings to make connections and genuine friends –          Avoid stressful situations, in case of one, seek counselling
Financial stability	1.      Diversification of sources of income 2.      Cut on spending by 30% 3.       Reduce debts by 80%	Financial stability reduces finance related stress and mental disorders. Financial stability ensures one has adequate food, shelter, clothing, and medical care	–          Number of streams of sources on income –          Percentage of expenditure based on revenue –          Number of loans	–          Being innovative in creating other sources of income. –          Only spending on what is necessary –          Settle all debts as soon as possible to avoid extra costs on interests
Learning and development	1.      Do personal research on areas of interest 2.      Get professional certificates on  areas of interest 3.       Learn one foreign language	Continuing professional education ensures that a professional maintains the knowledge and appropriate skills required to provide a professional service to customers. It also ensures that an individual and the knowledge acquired remain relevant and updated with the current changes in the industry as far as regulations are concerned.	–          Number of certifications acquired	–          Develop partnership with trainers in specific areas. –          Enrol to a school  or professional body

 

What do I need to hand in for this task?	Have I completed this?
Completed practice approach	o

 

HLT42015 – Certificate IV in Massage Therapy

HLT52015 – Diploma of Remedial Massage

Massage Practice

HLTMSG001 Develop massage practice

Summative Assessment

Assessment Task 2 – Role Play

Name: ____________________________ __ Student ID: _____________________

Date: _____________________________ __ Teacher: _______________________

Copyright

© 2016 RTO Advice Group Pty Ltd

Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

Assessment Task 2: Role Play

Task Summary: You must perform 3 role plays focused on assessing and communicating individual massage needs.

What do I need in order to complete this assessment?

• Role play scenario (provided)
• 3 pre-filled sample health assessments (provided)
• Additional participant roles required:
• 1 corporate worker
• 1 training athlete
• 1 pensioner.

When do I do this task?

• This task must be completed in either the classroom or a clinic.

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

Role play: New client assessments

You are employed as a massage therapist at Treatment Plus. Today is a busy day as you have 3 new clients booked in for treatments for the morning. Before each treatment you will need to sit down and have an initial discussion on their individual health and needs for treatment. Each individual has completed a health assessment. During your discussion, you will need to: § Assess their physical state identifying areas for treatment § Identify individual needs for treatment § Determine a massage style and recommend a treatment regime suitable to their needs.

Refer to the sample health assessments for each individual that are provided below.

You must cover the following discussion points during your initial health discussion with each client:

• Complete a health assessment check using the health assessment form.
• Ask questions to assess client needs.
• Identify and confirm areas of physical pain.
• Provide a treatment option according to needs.
• Provide an overview of key features involved in the recommended massage treatment.
• Provide an overview of the procedure to set the expectation explaining OH&S requirements, privacy, and boundaries.
• Explain the benefits of the treatment type.
• Adjust communication to suit individual needs.
• Display appropriate level of empathy and reassurance.
• Deliver key messages at appropriate pace.
• Gain the support and approval of recommended treatment throughout the discussion.

New Client 1 – the corporate worker profile You have been working in a 9-5 office job for the last 20 years of your life. Your job involves you sitting at the desk all day without much time to get up and walk around or take a break. The nature of your job is quite stressful so you often work late hours. You don’t have much time to exercise or keep fit and have a generally poor diet. You tend to slouch over while working at your desk and have always worked like that since early adulthood. The pain in your upper back, shoulders and neck is becoming worse, so much that you are even developing headaches which you assume are related. You are a side sleeper so wonder if this is also a cause for the shoulder pain. You have seen a massage therapist a long time ago for similar issues which was beneficial, and stopped going when the pain subsided. You are seeing an osteopath for treatment once a week which is not relieving much of the tension. If the massage treatment works you will consider ceasing osteopathy sessions. You do not take any prescribed medication.

New Client 2 – the training athlete profile You train almost 5 days a week and are quite fit. Your body is fairly used to minor aches and pains however a month back at training you think you pulled a muscle or ligament in your right leg. You tried to rest it immediately and it felt okay at the time, however because you did not want to stop training you recently aggravated the pain again. You tried to stretch it out and take standard pain killers to ease the pain which works most of the time, although you want a long term solution to the problem. It hurts most when you try to bend or stretch it and seems to be really painful first thing in the morning. The cold air makes it feel worse as well so you try to keep covered up and are considering taking a break from training until it subsides. If massage doesn’t help, your next option is to try a physiotherapist.

New Client 3 – the senior profile When you were younger you were involved in an unfortunate car accident, which left you with an aching back and sore arm. You underwent rehabilitation to strengthen the muscles and movement for a period afterwards which helped relieve the extent of the pain. Most of the years after the accident you have learned to cope with flare ups from time to time however you have noticed the pain in both the lower back and left arm is getting worse. You have been retired for some time and are not overly active physically, though you do attempt to go for strolls when the pain doesn’t seem so bad. But lately, it is hard for you to take even just a few steps. You are seeing other health therapists, as you feel the relaxation of aromatherapy to calm your high blood pressure and see a reflexologist for the arthritis in your hands. You prefer a softer pressure applied to the areas of pain on your body.

Personal Details
Name:	New client 1		Phone:
Age:	52		Occupation:		Office worker
Date of birth:	4 April 1963		Date of assessment:
Medical/Lifestyle Details
Do you suffer from chronic or persistent pain?			Yes, in the upper back/shoulders/neck
If so, for how long?			Years, became worse over last 6 months
Do you see any other treating practitioner?			Yes – an osteopath
How often do you see them?			Once a week
Are you currently taking any medication?			n/a
Please indicate the symptoms you currently experience
R Headaches o Allergies o Arthritis o TMJ problems		o Heart/circulation problems o Tumours R High/low blood pressure o Pregnancy		o Skin conditions o Varicose veins R Neck/back injuries o Sprains/strains
Massage Details
Have you ever had professional massage before?			A few times, years ago
Do you have a massage style or preference?			Remedial/shiatsu
Do you exercise regularly?			Not much, I don’t have much time
Circle the areas you wish to be treated

Personal Details
Name:	New client 2		Phone:
Age:	23		Occupation:		Athlete
Date of birth:	25/12/1992		Date of assessment:
Medical/Lifestyle Details
Do you suffer from chronic or persistent pain?			Yeah, chronic right knee and leg pain which runs all the way up the groin area. Hurts when I bend, squat or stretch it Worse in the early morning after I get out of bed
If so, for how long?			Last month, I pulled it during a training session and the pain’s become worse
Do you see any other treating practitioner?			Not yet, but am thinking maybe a physio
How often do you see them?
Are you currently taking any medication?			Standard painkillers
Please indicate the symptoms you currently experience
o Headaches o Allergies o Arthritis o TMJ problems		o Heart/circulation problems o Tumours o High/low blood pressure o Pregnancy		o Skin conditions o Varicose veins o Neck/back injuries R Sprains/strains
Massage Details
Have you ever had professional massage before?			Not really
Do you have a massage style or preference?			Any
Do you exercise regularly?			Yeah, 5 times a week
Circle the areas you wish to be treated

Personal Details
Name:	New client 3		Phone:
Age:	75 years old		Occupation:		Senior
Date of birth:	19.09.1940		Date of assessment:
Medical/Lifestyle Details
Do you suffer from chronic or persistent pain?			Lower back area and left arm is a bit stiff especially in the cold weather. Sometimes it’s painful to even move! Might be from an accident I had when I was younger.
If so, for how long?			A while now, maybe worse over the last few years
Do you see any other treating practitioner?			Yes a reflexologist and an aromatherapist
How often do you see them?			Twice a week
Are you currently taking any medication?			Just some for my high blood pressure
Please indicate the symptoms you currently experience
o Headaches o Allergies R Arthritis R TMJ problems		R Heart/circulation problems o Tumors R High/low blood pressure o Pregnancy		o Skin conditions R Varicose veins R Neck/back injuries R Sprains/strains
Massage Details
Have you ever had professional massage before?			Yes quite a lot before
Do you have a massage style or preference?			Soft pressure/relaxation
Do you exercise regularly?			Not too much it’s hard to walk
Circle the areas you wish to be treated

Your assessor will be looking to see that you can, for each client:

§ Complete a health assessment check using the information provided

§ Ask questions to identify area of massage needs

§ Provide suitable treatment options

§ Explain key features involved with each massage technique

§ Provide an explanation of the process and procedure including safety requirements, privacy, and practitioner boundaries to set expectation

§ Explain the benefits of each treatment type

§ Adjust your communication to suit the client’s needs For example, consider cultural and personal differences; use appropriate questioning and listening techniques, etc

§ Use non-verbal communication effectively For example, consider your body language, show interest etc

§ Display appropriate level of empathy and understanding. For example, avoid passing judgment; listen carefully; be empathetic; act professionally

§ Deliver key messages at appropriate pace

§ Build trust and rapport

§ Gain the support and approval of the client throughout discussion For example, ask for feedback; check the client is happy with the outcome, etc

§ Use active listening skills

§ Respond in a professional and courteous manner at all times.

What do I need to hand in for this task?	Have I completed this?
You do not need to submit anything for this task	NA

CLIENT ONE

Massage Therapist: Good afternoon Sir, Welcome to Treatment Plus

New Client: Good afternoon, how are you doing?

Massage Therapist: I am doing well; thank you. What about you?

New Client: Not so well.

Massage Therapist: Kindly have a seat. How can I assist you?

New Client: I had called earlier to book an appointment. My name is John Kennedy.

Massage Therapist: Welcome, John Kennedy.

New Client: Thank you so much.

Massage Therapist:

Allow me to check you in (Takes a check-in book and a pen). Your record indicates that you have been having persistent pain in the upper back, shoulders, and neck. Also, you have been visiting an osteopathist.

New Client:

Yes, you are right. I have been having persistent pain in those areas, and they became worse over the last months. I have been seeing an osteopathist once in a week.

Massage Therapist:

Now, please explain to me the problems you have been feeling in your neck, shoulder, and upper back.

New Client:

I have been feeling pain in my upper back, neck, and shoulders (demonstrating by hands) for some years now. I sought treatment from the osteopathist, but it is not helping much. It is even affecting my work.

Massage Therapist:

Okay, I understand where the problem started. Back pains often arise due to several reasons; lousy sitting posture, heavy lifting, or even sitting down too much. How is your sitting posture in the office?

New Client:

I often sit while slouching over, and that is how I have been sitting ever since I started working.

Massage Therapist:

Well, I see the cause of the problem. You must be feeling so much pain. Don’t worry; we will find the right solution for that problem so that you go back to feeling normal again.

New Client:

I believe you guys have the right solution for this issue (laughing).

Massage Therapist:

Definitely Kennedy. Most upper back pain is always triggered by slumping over a desk or a computer, and it is linked to the shoulder and neck. That is why you are feeling the same pain in those areas. I recommend trigger point therapy as a treatment for this kind of problem. Because in most cases, upper back pain can be a result of knots growing in those areas between the shoulder blades. This type of massage often targets the knots, where the pain is coming from. Applying pressure on those specific areas, we will be treating the real problem and the cause of the problem.

New Client:

I prefer Shiatsu

Massage Therapist:

Based on the description of the pain you are experiencing, I recommend trigger point therapy as a solution to this problem. I believe you applied Shiatsu in your previous massages, but it never worked. Be assured this type of treatment will work for you this time around.

New Client:

You are right, and I used Shiatsu some years back; it never worked. I go with your suggestion (Laughing).

Massage Therapist:

Well, that agreed. Now I am going to take you through safety measures that have been implemented in this company. First, in case of fire, there are stairs in your upper right, next to the door. We use personal protection and safety equipment approved for such functions. We also bear full responsibility in case of an injury in this residence. We also maintain boundaries so that we are not drawn into the client’s issues, and we maintain professional rapport. In case of any suspicious activity by our staff, please feel free to report immediately. Finally, we have strict confidentiality disclosure, which you have already signed a copy. Client’s information is confidential; anything done here remains here.

New Client:

Thank you so much for taking me through your policies. Listening to you has already relieved some of the pain (laughing loudly)

Massage Therapist:

You are most welcome Mr Kennedy. Lucinda will be your therapist today. Here she is to let you inside the massage room. Enjoy and get well soon.

New Client:

Thank you.

 

CLIENT TWO

Massage Therapist: Good afternoon Sir, Welcome to Treatment Plus

New Client 2: Good afternoon, how are you doing?

Massage Therapist: I am doing well, thank you. What about you?

New Client 2: Not so well.

Massage Therapist: Kindly have a seat, How can I assist you?

New Client 2: I had called earlier to book an appointment. My name is Williams.

Massage Therapist: Welcome Williams.

New Client 2: Thank you so much.

Massage Therapist:

Allow me to check you in (Takes a patient’s book and a pen). Your record indicates that you have been having chronic right knee and leg pain, and it hurts more when you are bending, squatting or stretch. Gets worse early in the morning.

New Client 2:

That is correct.

Massage Therapist:

Kindly describe the pain, where it occurs and how often.

New Client 2:

I have been having chronic right knee and leg pain, and it hurts more when bending, squatting or stretch. It gets worse early in the morning. I member I pulled a muscle when I was training. I immediately withdrew from training and the pain subsided. I later went back to training only to make things worse. Since then I have been operating with painkillers, but I want a permanent solution to this issue.

Massage Therapist:

How often do you train? And have you ever attended a massage therapy or any other therapy?

New Client 2:

I have been training five times a week. I have never visited a massage therapist. I have been surviving on painkillers all along.

Massage Therapist:

I feel like you should have visited a massage therapist immediately it happened. I see like it’s an injury that is reoccurring whenever you commence your trainings.

New Client 2:

That is what I realized last week and I decided to contact Treatment Plus, I hope it is not too late to salvage the solution.

Massage Therapist:

You are the right place; nothing is too late for us here at Treatment Plus. I can see the knee has not swollen, indicating it can be a muscle or ligament issue. It’s an injury that is reoccurring whenever you commence your pieces of training. I recommend you start sports massage therapy. Sport massage is a good option for you since this seems to be a repetitive injury to a muscle. This option increases the flexibility and performance to athletes. It is a good choice since you are likely to injuries, and this massage also will help avoid sports injuries. Sports reflexology will be incorporated in this treatment. Associated benefits for this type of massage are increased joint range of motion, reduce muscle tension, increased flexibility and decreased muscle spasms.

New Client 2:

The type of massage seems to be very painful from your description (laughing).

Massage Therapist:

No (laughing), this method incorporates the most relaxing soft tissue massage that you have never felt before.

New Client 2:

That is okay then.

Massage Therapist:

Well, that agreed. Now I am going to take you through safety measures that have been implemented in this company. First, walking surfaces are safe, so no slipping. In case of fire, there are staircases in your upper right, next to the door. All the products used are medically tested and proven. We use personal protection and safety equipment approved for such functions. We also bear full responsibility in case of an injury in this residence. We also maintain boundaries so that we are not drawn into the client’s issues, and we maintain professional rapport. This boundaries allows the therapist to maintain a professional rapport with the clients, and be objective in their undertakings to effectively help clients achieve their set goals. In case of any suspicious activity by our staff, please feel free to report immediately. Finally, we have strict confidentiality disclosure which you have already signed a copy. Client’s information is confidential; anything done here, remains here.

New Client 2:

Thank you for the brief, I did not have time to go through the paper work by myself. I consider your brief summary as an overview of the safety measures already implemented. I request to have a copy, I read later.

Massage Therapist:

I will get a copy for you. Once again you are most welcome to Treatment Plus. Where the experience is healing.

Let me take you to your massage room, we start of the process. I will be your therapist.

Massage Therapist:

Thank you very much for you kindness.

Massage Therapist: Good afternoon Sir, Welcome to Treatment Plus

New Client 3: Good afternoon, how are you doing?

Massage Therapist: I am doing well; thank you. What about you?

New Client 3: Not so well.

Massage Therapist: Kindly have a seat. How can I assist you?

New Client 3: I had called earlier to book an appointment. My name is Peter.

Massage Therapist: Welcome, Peter.

New Client 3: Thank you so much.

Massage Therapist:

Allow me to check you in (Takes a patient’s book and a pen). Your file indicates that you have been having chronic lower back pains and also a problem in one of your arms. Just describe to me how you often feel when in pain, or rather explain to me how you are feeling now

New Client 3:

Thank you for your time, my daughter (coughing). I have suffered from this pain for so many years. I have been attending massage therapies, which have made significant improvements in my health. There are days I could not even move. This has been my life. I suspect this pain comes from the injury I had from the accident when I was still young.

Massage Therapist:

How was the accident? Was it fatal? Tell me what transpired.

New Client 3:

The accident was fatal, and I lost my only Uncle during that accident. I survived the accident by the grace of God, though I stayed in the hospital for three months. That is where my problems originated from.

Massage Therapist:

I am so sorry about that. It must have been hard for you in your youthful life. But look at you now, you are going to do better after this massage, that I am very sure.

New Client 3:

I have been surviving on massages, and they are of help to me since I commenced.

Massage Therapist:

Which therapies have you been attending to? How has the reception been?

Massage Therapist:

I have tried a number of massage therapies, from reflexology to aromatherapy. Right now, I need a more gentle massage that calms me down while feeling relaxed at the same time.

Massage Therapist:

Assessing your situation right now, considering the previous experience of massage therapy that you have already attended to. I recommend Swedish massage therapy for you. This a more gentle massage that focuses more on soft tissues. It promotes relaxation by releasing muscle tension. It loosens up tight muscles as a result of daily activities. Gentle strokes will be applied on your back, shoulders, and neck to ensure there is smooth flow of blood to the heart and brain. We will also focus on areas of particular concern, depending on your preference.

New Client 3:

Is it a gentle massage?

Massage Therapist:

Yes, it is a gentle massage. Here are the expectations of this massage. The massage will be of the entire body. You will be required to undress as I wait outside the room, and while massaging, you will be covered by a clean towel. The essential oils used are all approved, unless you are allergic to some oils and lotions.

New Client 3:

That is fine then, Swedish massage is okay

Massage Therapist:

I will take you through some of the health and safety issues implemented here. In case of fire, we have one exit on my right side, leading to staircases; we have also ensured that the surfaces are not slippery and very comfortable to walk over. Our therapists here will make use of protective gear / gloves not to be in contact with the client. We also do not allow a patients with wounds or rashes in their bodies to be given massages, as this may escalate the spread of the infection to other areas of the body. We maintain client boundaries at all times to safeguard the interests of the clients and that of the therapist. We also guarantee the confidentiality of the client’s information. Therefore privacy is critical.

New Client 3:

Thank you for the information, I feel at peace now. You cleared some of my worries that had already started piling up.

Massage Therapist:

You are most welcome once again to experience is healing. Allow me to walk you to your massage room where everything has been made ready for you. I will be your therapist, and expect the best from me.

New Client 3:

Thank you so much, let us go