BSBWOR301 Assessment Answers Organise Personal Work Priorities And Development
Mar 13,23Question:
Your task is to carefully read and consider each of the following nine (9) questions. Answer each in their correct order and submit your responses to your assessor.
Question 1
Answer the following two (2) questions:
- List four (4) sources of information that explain your work goals, objectives and key performance indicators.
- Explain the SMART goal framework.
Question 2
Why is it important to prioritise tasks? What factors do you need to consider when working out your work priorities?
Question 3
List five (5) time wasters that may impact on your ability to meet your work goals and objectives. For each time waster, explain whether they can be dropped, delegated or done more efficiently.
Question 4
List five (5) types of business technology you can use to manage and monitor your time more effectively at work.
Question 5
Answer the following questions:
- What can you do to self-assess your performance in the workplace?
- How can self-assessment help you complete your daily work priorities and develop your personal competencies?
- What is a training needs analysis?
Question 6
List three (3) people that you can seek feedback from about your daily work performance and ongoing personal development. What do you need to do to ensure you are prepared to receive and take on board feedback?
Question 7
What is a quality variation? Why do you need to report variations to your supervisor?
Question 8
Briefly explain the following legislation that you need to comply with on a regular basis in the business services sector:
- Work health and safety legislation
- Privacy legislation
- Anti-discrimination legislation
Question 9
Explain the principles of Covey’s Time Management Matrix, including the use of urgency and importance in assessing jobs and tasks.
Instructions for student
Your task is to carefully review the information regarding the Global Star Enterprises (GSE) simulated workplace according to the Background Information provided below. Answer each of the five (5) questions in their correct order and submit your responses to your assessor.
Background Information
You are working as an Administration Assistant for Global Star Enterprises (GSE). It is 9am Monday morning and your manager has given you the following workload that must be completed over the course of this week:
| · Responding to an urgent customer complaint | · Planning your day ahead | · Logging into the phone system |
| · Following up a customer complaint | · Moving a set of records to the archives | · Socialising |
| · Writing feedback for a one on one | · Writing a non-important report | · Reading junk mail |
| · Confirming tomorrows set of client appointments | · Planning for a one on one with the supervisor | · Logging a system error with IT |
| · Fire evacuation | · Calling your friends | · Completing online learning activities |
| · Catching up for coffee with a mentor | · Adjusting your workstation correctly | · Having the right information before taking a call |
| · Reporting a WHS incident | · Emailing customer feedback to your TL | · A co-worker asks for your input about a sensitive internal issue |
| · Calling a client to reschedule a meeting in 2 days time | · Thinking of ideas for the next team building event tomorrow | · Organising the files for today’s appointments |
| · Reporting an error in the company website | · Multiple coffee/ smoko breaks | · Attending an urgent product review meeting |
Question 1
Your task is to categorise each activity into a specific quadrant using Covey’s Time Management Matrix. Design a basic table with two (2) rows and two (2) columns, so that your table has four (4) quadrants. Write the activities in the quadrant that you believe fits best.
Question 2
Based on the quadrant three (3) and four (4) tasks you have identified in your table, explain what you can do to ensure these tasks have minimal impact on the achievement of your work priorities.
Question 3
Over the course of the week, explain how you would monitor your performance to ensure it is up to the standard required in the workplace?
Question 4
Throughout your week, explain five (5) time management techniques that you could use to ensure your quadrant two (2) tasks do no fall into quadrant one (1).
Question 5
You are currently working on an urgent and important (quadrant two (2)) task when your manager asks you to complete an important but non-urgent (quadrant three (3)) task within one (1) hour. How would you negotiate a successful outcome?
Instructions for student
Your task is to carefully read and consider the details outlined below for this project. Complete the project with three (3) parts according to the requirements set out below and submit your responses to your assessor.
IMPORTANT: If you submit a project/case study that is not appropriate or complex enough for the assessment, there is a possibility that your assessment will not be accepted. If you have concerns or would like advice regarding your choice of project/ case study, please use the Contact form to request a trainer contact you to ensure your chosen project/case study is appropriate.
Question 1
Project Part 1 – Conduct a Training Needs Analysis
To complete this project task, you will need access to the Training Needs Analysis Template located on the GSE Intranet > Policies & Procedures > Human Resources > General > Training Needs Analysis.
Your task is to self-assess your performance by conducting a personal training needs analysis. This may be based on your existing job role, or your next desired position or career aspirations within an organisation. You must complete the template provided and note down a minimum of three (3) learning needs that you need to develop.
When conducting your TNA, consider the following learning needs areas:
- Knowledge
- Attitudes
- Skills
Upload once complete.
Question 2
Project Part 2 – Develop a Performance Development Plan
To complete this assessment task, you will need access to the Performance Development Plan located on the Global Star Enterprises (GSE) intranet > Policies and Procedures > Human Resources > General.
Your task is to create your own performance development plan for the next 12 months that focuses on your core competency needs as identified in your competency assessment. The aim of the task is to ensure you develop a competitive edge in your current or future organisation.
Your performance development plan must include the following information:
- Learning/ career objectives – The targets (SMART goals) explaining what you hope to achieve
- Focus areas – The gaps needing improvement such as specific skills, knowledge and attitudes
- Actions to improve your competencies – the learning opportunities that you will participate in the improve in the focus areas
- Indicators for success – The performance measures that explain how you will know whether you have been successful in meeting your objectives
Question 3
Project Part 3 – Personal Stress Management Plan
Based on as self-assessment, develop a personal stress management plan that describes the common sources of stress, signs of stress and methods of dealing with stress, including building your personal resilience and stamina.
Your personal stress management plan should document the following items:
- A minimum of five (5) personal and five (5) occupational stressors
- The common behavioural, physical and emotional signs that indicate you are feeling stressed
- Five (5) short-term and five (5) long-term stress management strategies
Ensure you complete all project criteria for this part. The contents must be proof-read, edited and formatted. Upload once completed.
Answer:
Introduction
Self strength analysis
Student name:
Student ID:
Module number:
Table of Contents
Question 1. 3
Question 2. 3
Question 3. 4
Question 4. 4
Question 5. 5
Question 6. 6
Question 7. 6
Question 8. 6
Question 9. 6
References list 8
Question 1
- Libraries and Career centres: Libraries and career centres provide information that consists of the work goals, objectives, and performance indicators. The pieces of information present are derived either through research or through the experiences of various authors.
Internet: The Internet provides all kinds of information which also includes the goals we look for, objectives, and performance expectations. Internet has provided all the facilities that can help in finding out to achieving information for the work.
Organisation: Organisation we work for enhances the employee’s effectiveness (Islami, Mulolli & Mustafa, 2018). It is an important part which describes our work goals and objectives we aim for in our work life.
Networking: Networking means connection with the people we meet through contacts. It meets the people in a direction to achieve some information about the aimed field. Connecting to people helps in the process of finding and working for any organisation, it depicts the picture of the objectives of the worker.
- The SMART goal framework, explains the specific, measurable, attainable, relevant, and timely update of the goals aimed for.
| Specific | Measurable | Achievable | Realistic | Time |
| Influenced research ability | High efficacy regarding collecting proper data | Successful result regarding improved research quality | Utilisation of online platforms is the influential way | One week |
Question 2
Prioritising tasks is important for better production and time management. It is difficult to give better productivity and manage time together. Prioritisation requires decision-making (Ludlow et al., 2020). Therefore, the tasks are required to prioritised.
Factors that are needed to be considered while working out the work priorities are:
Consequences: The result of prioritising tasks should not affect productivity. The production of the employees is the decision makers for their performances.
Total time required: the total time required for each task should be sorted previously. Time provided for the work needs to be divided and distributed according to its importance.
Goals: The goals to be achieved should be set before the prioritisation. Each and every work has a goal to achieve, which determines the importance of the work.
Terms and conditions: The terms and conditions that are to be followed during the tasks should be understood before.
Question 3
Five Time Wasters:
Smartphone: The Smartphone and their online interactions often take up too much while working. This can be dropped and done afterward.
Multi-tasking: Too much work at the same time affects the productivity of each work.
Noisy Environment: The environment should be sound and comfortable for the work tasks to perform.
Lack of motivation: Motivation should be gained for the tasks to complete. Motivation is an important as it is the drive that encourages the employees to work.
Never-ending communication: Healthy communications lead to effective work environment, but unhealthy communications like gossiping, chats are not good for the environment.
Question 4
Five types of business technology that can manage and monitor time for work effectiveness:
Computers: Computers make work easier to achieve in a shorter duration. Usage of these devices increases work efficiency.
Software: Software applications help in making work simpler. Most applications even do half of the work.
Networking: Contacting the required people for the job purpose often helps in achieving work efficiency.
Accounting system: The accounting system helps in managing things. This system helps in determining the functioning of the company in terms of financial grounds.
Inventory Control System: This system plays a strategic role in business management operations (Sabila, Mustafid & Suryono, 2018). The inventories of the business are controlled by keeping track.
Question 5
- Gain Feedback: Gaining feedback from co-workers and higher authorities will help to assess own’s performance.
List of accomplishments achieved: making a list of accomplishments will help to view the self-performance.
Gather analytics: analytics will provide a graphical presentation of performance.
- Self-assessment will make a clear picture of the performance and therefore, will help to determine the distribution of time and work. The time left after devoting to work will help in developing personal competencies.
- Training Needs Analysis is the process through which the company understands the requirements of its employees in terms of training and development of the employees.
Figure 1: Training Needs Analysis
Source: (Rahmana & Sukaya, 2020)
Question 6
The three people whose feedback can be sought from daily work performance and ongoing personal development are the colleagues, the immediate superior, or the team leader and trainer.
One should be ready to face any feedback from colleagues and higher authorities, the feedback should actively listen, the message should be understood and it should also reflect in the smart table.
Question 7
Quality variation refers to the variation between the actual and the ideal situation. It relates to customer satisfaction (Chen et al., 2018). This variation in quality should be informed to the supervisor so that the differences while supervising are mentioned in the report of the company and the changes do affect the production that also needs to be informed.
Question 8
- Work Health and Safety legislation: These laws are formed to provide safety to protect the workers’ basic needs and requirements, and their welfare.
- Privacy legislation: According to this law, the personal information of the employees is collected, stored, and released by the institution are checked through again for any update. This has been raised due to privacy concerns of using consumer data for other means (McGruer, 2019).
- Anti-discrimination legislation: This law prohibits discrimination between people on basis of caste, creed, race, or religion.
Question 9
Covey’s Time Management Matrix: This matrix is used for optimum effectiveness. It consists of four quadrants, which also determines the principles, are:
The first quadrant or the first principle revolves around the urgent work and also important to assess,
The second quadrant or the second principle includes not urgent work but is important to assess
Figure 2: Covey’s Time Management Matrix
Source: (Grmanová & Ivanová ,2021)
The third quadrant or the third principle is the urgency of work but not important for assessing
The fourth quadrant or the final principle is not the urgency of work and also not important to assess.
References list
Chen, Z., He, Y., Liu, F., Zhu, C., & Zhou, D. (2018). Product infant failure risk modeling based on quality variation propagation and functional failure dependency. Advances in Mechanical Engineering, 10(12), 1687814018816587. DOI: https://doi.org/10.1177%2F1687814018816587
Grmanová, E., & Ivanová, E. (2021). Working time flexibility in the EU countries. Problems And Perspectives In Management, 19(4), 338-351. DOI: 10.21511/ppm.19(4).2021.27
Islami, X., Mulolli, E., & Mustafa, N. (2018). Using Management by Objectives as a performance appraisal tool for employee satisfaction. Future Business Journal, 4(1), 94-108. DOI: https://doi.org/10.1016/j.fbj.2018.01.001
Ludlow, K., Churruca, K., Mumford, V., Ellis, L. A., & Braithwaite, J. (2020). Staff members’ prioritisation of care in residential aged care facilities: a Q methodology study. BMC health services research, 20, 1-14. DOI: https://doi.org/10.1186/s12913-020-05127-3
McGruer, J. (2019). Emerging Privacy Legislation in the International Landscape: Strategy and Analysis for Compliance. Wash. JL Tech. & Arts, 15, 120. Retrieved from: https://heinonline.org/HOL/LandingPage?handle=hein.journals/washjolta15&div=8&id=&page=
Rahmana, A., & Sukaya, Y. (2020). Training Needs Analysis: Suggested Framework for Identifying Training Need. International Journal Of Psychosocial Rehabilitation, 24(02), 3861-3868. DOI: 10.37200/ijpr/v24i2/pr200707
Sabila, A. D., Mustafid, M., & Suryono, S. (2018). Inventory Control System by Using Vendor Managed Inventory (VMI). In E3S Web of Conferences (Vol. 31, p. 11015). EDP Sciences. DOI: https://doi.org/10.1051/e3sconf/20183111015
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