BSBHRM604 Manage Employee Relations

Role play Assignment

Role-Play 1: Problem-Solving And Conflict Resolution

Employee: “Good morning sir”

Me: “Good morning, what brings you here?”

Employee: “Sir I have a problem regarding an employee who is working with me in the same team.”

Me: “What happened?”

Employee: “One of the members from our team is working causing many difficulties in the working and planning of decision. The mender causes problems by making the same mistake in the same problem and also the member always forgetting to forward any important calls or telephone messages to the team member. We center around the deliberate learning strategies for information enunciation and information codification at the hierarchical level. At the individual level, we are interested in how people perceive the procedures of knowledge articulation and knowledge codification (Furlan, Galeazzo and Paggiaro 2019). It has caused many problems and it is affecting the performance of the other members in the team.”

Employee: “I don’t know how to approach and confront the member to discuss the problem and discuss it. But I’m very worried about confronting him because I will make him more hostile regarding the problem. His hostility can cause more problems in our teamwork performance.”

Employee: “I am requesting how to confront the person and discuss the problem?”

Me: “When confronted with an issue, people are likely to do three things: they get fearful or nervous and wish this would go away; they feel compelled to respond, and it must be the correct answer.”

Me: “To confront the member you have to understand what type of problem is causing him to become forgetful. You and to go talk to the person about the problem faced among you all. Make it clear what the issue is. The complexity of the workplace has emerged as one of the most difficult challenges now affecting the company and organisational management (Cletus et al., 2018). Keep in mind that individual people may have different perspectives on what the issues are. Make a list of all feasible options. Now is the time to think creatively. There might be a lot of space for innovation. Separate the option listing from the option evaluation.”

Me: “Clarifying the foundation of the conflict is the underlying move towards settling it. Portraying the wellspring of the contention can help you with perceiving how the issue arose regardless. You can similarly persuade him to choose the thought of the issue. Compromise is a significant part of the administration interaction; in any case, barely any directors have gone through conventional schooling in struggle investigation just as goal draws near (von Feigenblatt, 2021). To have a helpful discussion, you ought to at first pick an ensured setting wherein to talk. In such a setting, you may in like manner face the vital difficulties for straightforward trade about the current themes.”

Me: “After analysing the situation and determining possible solutions, all of you can decide on the best remedy for the problem.”

Employee: “Thank you sir for the help regarding solving the problem”

Me: “I am happy to help you out from this situation”

Role-Play 2: Diversity

Assistant Manager: “Good morning”

Me: “Good morning”

Assistant Manager: “I am here to inform you that as you have seen the sales of the company is keep on increasing continuously and rapidly for this there is a few staff present to handle the situation in the company”

Assistant Manager: “Our manager have suggested recruiting people to work over in the garden centre from next month. he said to create a draft for advertising in a local paper and we want your feedback regarding this advertisement”

Me: “I have seen the draft of the advertisement is very good but it needs to be more details and discuss more the importance of the diversity in our company how our company value diversity making everyone equal to everyone”

Me: “The main motto of our company is diversity. People foster a more noteworthy feeling of variety and health, just as better instructive and business results when their different abilities, capacities, interests, and perspectives are valued and energized. Because diversity has the potential to increase productivity and competitiveness. Support for a decent roundabout impact model in which the aberrant impact of the revealed joining and learning approach toward variety on the relapse model is bigger when laborers have a high genuine advantage for variety rather than a low private incentive for variety (Rabl et al., 2020). Overseeing and regarding variety is a significant part of good individuals the executives, which might support working environment effectiveness. When utilized accurately, variety may boost an organisation’s productivity. Controlled while also increasing effectiveness and efficiency Unmanaged workplace diversity can be harmful. cause an impediment to accomplish corporate goals”

Me: “Ethics are the moral values-based norms that guide community and individual decision making. They are an individual’s fundamental direction toward life, figuring out what the person considers to be great and terrible. An organization’s moral commitments incorporate how its choices and activities reflect care for what its partners (laborers, clients, financial backers, and the local area) consider fair and just. Realizing what is great and off-base and acting in like manner is what moral conduct involves.”

Me: “Diversity and ethics in the workplace aim to help employees from diverse socioeconomic backgrounds feel at ease working in the firm. It also supports equal opportunity for all workers and potential workers to be utilized and advanced on merit as opposed to dashing, orientation, or doctrine. An independent venture variety programme upholds non-discrimination principles and imposes consequences for noncompliance. Reduced harassment and social isolation may boost employee commitment and lower turnover. Companies to invest in anti-harassment training for their employees to prevent this type of discrimination (Flores, 2021). Past the lawful consistence hardships examined in work environment variety, firms might profit from developing resilience as well as acknowledgment of contrasts. Thusly, new skylines with new customer socioeconomics, colleagues, and inside execution approaches can be opened.”

Assistant Manager: ” thank you for the feedback, it is very helpful and thank you for the knowledge of why diversity.”

Me: “I am happy to help you and be able to provide you details for what you are searching”

References

Cletus, H. E., Mahmood, N. A., Umar, A., & Ibrahim, A. D. (2018). Prospects and challenges of workplace diversity in modern day organizations: A critical review. HOLISTICA–Journal of Business and Public Administration, 9(2), 35-52. Retrieved from: https://sciendo.com/pdf/10.2478/hjbpa-2018-0011

Flores, M. (2021). Diversity in the Workplace: Why Care?. Marriott Student Review, 4(4), 5. Retrieved from: https://scholarsarchive.byu.edu/cgi/viewcontent.cgi?article=1379&context=marriottstudentreview

Furlan, A., Galeazzo, A., & Paggiaro, A. (2019). Organizational and perceived learning in the workplace: a multilevel perspective on employees’ problem solving. Organization Science, 30(2), 280-297. Retrieved from: https://pubsonline.informs.org/doi/abs/10.1287/orsc.2018.1274

Rabl, T., del Carmen Triana, M., Byun, S. Y., & Bosch, L. (2020). Diversity management efforts as an ethical responsibility: How employees’ perceptions of an organizational integration and learning approach to diversity affect employee behavior. Journal of Business Ethics, 161(3), 531-550. Retrieved from: https://link.springer.com/article/10.1007/s10551-018-3849-7

von Feigenblatt, O. (2021). Mediation for management: Dealing with Conflict in the Workplace. Innovaciones de Negocios, 18(35). Retrieved from: https://revistainnovaciones.uanl.mx/index.php/revin/article/view/387